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ITIL® - Practitioner - Classroom Training

£999.00 exc VAT

This highly practical course is designed to show students "how" to implement service improvements based around ITIL®'s philosophy of 'Adopt and Adapt'. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL® practitioner examination which is sat at the end of the 3 day event.

This course is aimed at:

  • Those engaged in IT development, IT operations and IT service management.
  • Individuals wishing to have detailed understanding of the principles of service improvement.

To see the full course outline, click here:
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Exam Overview

Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL® practitioner certificate. This is worth 3 credits towards the ITIL® expert award. This version of the course involves preparing and sitting the exam at the end of the class.

ITIL foundation V3 equivalent, V3 or 2011 is a mandatory requirement.