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ISO / IEC 20000


This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

Please click on the link below for the full course outline:
ISO / IEC 20000® Course Outline


Includes Bronze Silver
Foundation E-Learning
Foundation Exam
£299.00 + VAT £499.00 + VAT
All prices exclude VAT