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Terms & Conditions

Open Events.

Skillsolve provide ‘open’ courses at various locations around the country.  For each course a suitable venue is provided, with the course run by an APM Group Approved Trainer.  Pre-course reading materials will be supplied to each Delegate prior to the event.   Each course will have between 4 and 20 Delegates attending

  • The course will be delivered according to the course content as advertised or described in our quotation.
  • Skillsolve reserve the right to cancel or re-schedule any open course.  Delegates not be able to attend a ‘Re-scheduled’ course will be refunded the invoiced value, less the value of any non-returned or opened ‘pre-course’ materials.
  • When the ‘Open’ Event is ‘Residential’, a Hotel room for the duration of the course will be reserved.  This will be confirmed in the ‘Joining Instructions’ issued to each Delegate at least three weeks prior to the event.
  • ALL materials supplied remain the property of the training provider until payment is received in full.  Copyright exists on all materials supplied in any form.  Copying, transfer or storage by whatever means may only be performed with the express written permission of the Owners of the material.

Delegate Cancellation & Transfer Charges – PRINCE2®, MSP®, M_o_R®, P3O®, MoP™, MoV™, ITIL® and APM Events

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

Cancellation

From date of acknowledgement by Skillsolve, the cancellation charges are:-

More than 21 days of the course start date:-            No Charge

11-20 working days of the course start date:-        20% of the full fees.

6-10 working days of the course start date:-          50% of the full fees.

Within 5 working days of the course start date:-    100% of the full fees.

Transfer.

Transferring to an alternative course, within 3 Months of the original course start date will incur the following charges:-

More than 21 days of the course start date:-            No Charge

11-20 working days of the course start date:-        10% of the full fees.

6-10 working days of the course start date:-          25% of the full fees.

Within 5 working days of the course start date:-    50% of the full fees.

Client Events

Where Delegates (maximum 16) are required to be trained on-site, the Client may organize his/her own event using the venue of their choice.  The venue should be equipped with tables and chairs which can be arranged ‘U-shaped’ for training and ‘Classroom-style’ for the examinations.  The room should be equipped with a MultiMedia Projector and screen and an A1 flip-chart or White-board with a supply of suitable coloured pens.   Refreshment (Tea/Coffee) and Washroom facilities should be available nearby.  A 240V supply would be required to operate a demonstration Laptop computer and/or LCD Projector.

  • The course will be delivered to the course content as described in our quotation.
  • Pre-course reading materials will be provided prior to the commencement of the course.  These will be sent to the Client’s Course Administrator when confirmation of a booking has been received.
  • Details of Delegates attending a course must be forwarded to the course provider at least 2 weeks prior to the commencement of the event.  Failure to do so could lead to the Delegates not being registered with the APM Group for Examinations.
  • The training provider reserves the right to cancel or discontinue the course if, in the Trainers opinion, the venue or conditions are unsuitable.
  • ALL materials supplied remain the property of  the training provider until payment has been received in full.  Copyright exists on all materials supplied in any form.  Copying, transfer or storage by whatever means may only be performed with the express written permission of the Owners of the material.

Cancellation and Course Transfer Charges

Cancellation or Course Transfer Requests must be made either in writing or by e-mail to the Course Administrator.

From date of acknowledgement by Skillsolve the cancellation charges are:-

More than 21 working days of the course start date:-                            No Charge

11-20 working days of the course start date                                          20% of the trainer fees.

6-10 working days of the course start date:-                                          50% of the trainer fees.

Within 5 working days of the course start date:-                                   100% of the trainer fees.

Where a Course Date is postponed by the Client, the above charges will apply

The cost of all course materials supplied will be charged.  Ownership of materials supplied will pass to the Client following payment of the above charges

Distance Learning Products

Distance Learning products are valid for a 12 month period from the date of purchase.  The software content is assured and updated at no additional cost within the 12 month period.  Following the 12 month period, a replacement product may be purchased for 50% of the published price of the same product.  When registering any replacement products, the registration details must match the original registration (i.e. the same PC).

All examinations purchased to support the distance learning are valid for 12 months from the date of purchase.  Following the 12 month period, replacement exams can be purchased at 100% of the published price.

Purchasing online at www.skillsolve.co.uk

All purchases made on www.skillsolve.co.uk may be returned within 7 days of purchase for a full refund.  Returned products must be in the condition that they were dispatched.  The cost of returning the product will also be reimbursed.  This excludes Passport products which have been installed and then registered on a PC.