Speak to our team call 01202 970910 or email us at admin@skillsolve.co.uk

ITIL®

ITIL4® Foundation

Course Summary

The ITIL4 version of ITIL is the very latest iteration of the IT Service Management 'Best Practice' guidance brought up to date for 2018/2019.

Details for the complete scheme from Foundation to Master levels will be updated as and when released from AXELOS.


Prices shown Exclude VAT

Inverness:

18 Nov 2019 - £789.00

Leeds:

11 Nov 2019 - £789.00
27 Nov 2019 - £789.00

London:

04 Nov 2019 - £789.00
11 Nov 2019 - £789.00
18 Nov 2019 - £789.00
27 Nov 2019 - £789.00
02 Dec 2019 - £789.00
09 Dec 2019 - £789.00
16 Dec 2019 - £789.00

Manchester:

25 Nov 2019 - £789.00
27 Nov 2019 - £789.00
02 Dec 2019 - £789.00

Southampton:

04 Nov 2019 - £789.00

What's the difference between ITIL v3 and ITIL 4?

Basically, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Remember that all of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of the ITIL4 Foundation course, you will have an understanding of the following:

- High level overview of ITIL v3's 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL's new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Prerequistes:

There are no prerequistes for this course

Exam Overview

Exam details for the ITIL4® Foundation training course are:
- 1 hour duration
- 40 multiple choice questions
- Pass mark of 26/40