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ITIL®

ITIL® Intermediate: Service Design

Course Summary

The ITIL® Service Design intermediate certificate is one of the five lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate This lifecycle phase is for you if you wish to seek, or currently hold, a management or team leader role within your organisation, or require an understanding of ServiCe Design beyond a Foundation level of knowledge.

The primary focus for this ITIL® Service Design certification is new or changed business requirements and ends with the development of a service solution designed to meet the documented needs of the business. This developed solution is then passed to service transition to evaluate, build, test and deploy the new or changed service.