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ITIL® Intermediate: Service Operation

Course Summary

The ITIL® Service Operation intermediate certificate is one of the five ITIL® Lifecycle phases that build on the knowledge gained from the ITIL® Foundation certificate.

This Lifecycle phase is ideal for those who wish to seek, or currently hold, an operations management or support team leader role in your company.

The primary focus for this ITIL® Service Operation certification is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service Operation is also responsible for on-going management of the technology that is used to deliver and support services.