25 Mar 2019 - £759.00
10 Jun 2019 - £759.00
30 Sep 2019 - £759.00
The ITIL Foundation level training course is step one in the ITIL Service Lifecycle. It gives an overview and teaches a basic understanding of the key concepts and terminology used in ITIL Service Management.
Who Will the Course Benefit?
- IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of business-used IT services.
- Individuals requiring an insight into Service Management best practice.
To give delegates the grounding in ITIL Service Management and the first step into the ITIL qualifications framework. Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.
We recommend at least 10 hours' pre-study.
Evening study required throughout duration of the course.