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This course provides those IT leaders, practitioners and support staff who already hold the ITIL® v3 foundation certificate with a quick and easy way to upgrade to the ITIL®4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL®4 best practice service value system featured in the latest 2019 guidelines. The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session. ITIL®4 Foundation Bridge Course Outline
Exam details for the ITIL4® Foundation training course are:
Attendees should meet the following pre-requisites: